Returns & Warranty
10 Days Worldwide Return Policy
However, if you are unsatisfied with your purchase, please email us within 10 days of receipt. You may return them for store credit or an exchange for another item of equal value. We will not be able to accept requests for returns if after 10 days.
We gladly accept returns within 4 weeks of receipt. Eg. If you receive an order on 17th March (Monday), the item must be sent back in its original condition to us by 7th April (Monday). We do not charge restocking fees but please note that buyers are responsible for return shipping fees and only store credit will be issued for any returned item(s).
For orders that are returned late (i.e after four weeks), MRMAGNATA reserves the right to reject the item or issue partial store credit (70%).
Please email us at email@example.com with your order details and we will provide the return address. This is to ensure that we will take note of your return.
The following should be included in all returned packages:
We allow exchanges for the same cost amount of the original items. For items that differ in value, we will issue store credit or send a separate invoice respectively.
Please email us at firstname.lastname@example.org with your order details and we will provide the return address. This is to ensure that we will take note of your return. Please note we only allow a one-time exchange for orders.
The following should be included in the return package if seeking an exchange:
Exchange for -
***NOTE: We highly recommend returns/exchanges be shipped via a trackable shipping method. We are not responsible for returned items that do not reach us. Please be sure to email us for authorization before sending the items back. We are not responsible for items that are returned to the wrong address if we are not contacted beforehand.
All returned items must be unworn, unwashed merchandise with tags attached, in the same package sent. Items that do not meet these criteria or are non-returnable, will be denied and the item will be shipped back to you, at the cost of the buyer. If buyer is unwilling to pay for return shipping, the item will remain stored in our warehouse until such time the shipping fee is paid.
All items are inspected before being shipped. However, should you receive a defective item, please contact us at email@example.com within 72hours of receipt, along with clear pictures and your order number. We will not be able to process defective merchandise after 72 hours. For defective items, you will have the option to receive a replacement piece or a full refund of the amount that you paid, the choice is up to you.
Wrong Item Received
All items are inspected before being shipped. However, should you receive a wrong item, please contact us at firstname.lastname@example.org within 72 hours of receipt, with clear photographic evidence of the item, package and your order number, and a new piece will be sent to you once we have verified the information. Alternatively, if the item is no longer in stock, store credit or a full refund of the amount that you paid, will be given to you.
IF you receive a package and it does not include all items, please do not panic. Sometimes items are shipped separately due to weight restrictions/ coming from a difference warehouse. Simply email us at email@example.com with your order number and item(s) received, and we will get back to you as soon as we can.